Desktop Support Technician

TL;DR

Desktop Support Technician: Providing end-to-end frontline user support for hardware, software, and mobile devices with an accent on asset management, identity access, and system provisioning. Focus on troubleshooting complex technical issues, utilizing AI-powered ITSM tools, and ensuring high-quality service delivery in an onsite environment.

Location: Must be based in Tacoma, WA (Onsite)

Salary: $68,500 – $99,770

Company

hirify.global provides cloud-first networking and security solutions that protect 70% of the Fortune 500.

What you will do

• Provide day-to-day IT support for local and global users via ticketing systems, in-person, and remote channels.
• Provision and support Apple and Dell hardware, including imaging and configuration.
• Manage user identity and access using Active Directory and Okta.
• Perform hardware lifecycle management, including onboarding, offboarding, and inventory control.
• Troubleshoot macOS, Windows, network, VPN, wireless, printing, and AV systems.
• Leverage AI-powered tools like Microsoft Copilot and ServiceNow to improve ticket resolution efficiency.

Requirements

• 2+ years of experience in a desktop or helpdesk support role.
• Must be able to work full-time onsite at the Tacoma, WA location.
• Expertise in Apple and Dell hardware diagnostics and lifecycle management.
• Strong knowledge of macOS and Windows OS performance optimization.
• Proficiency in Microsoft 365, Okta, and ServiceNow.
• Experience with Active Directory, Intune, and Jamf.

Culture & Benefits

• Comprehensive health coverage and generous PTO.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Modern office environment with EV charging and healthy snacks.
• Charitable Giving Program with company match.
• Collaborative culture with a "No Jerks" policy.