Service Work Order Coordinator I (Facilities Management)

TL;DR

Service Work Order Coordinator I (Facilities Management): Managing client systems for the creation and documentation of work orders with an accent on timely dissemination and resource accounting. Focus on coordinating with dispatch agencies and branch employees to ensure efficient response to emergent issues.

Location: Onsite in Atlanta, GA

Company

hirify.global is a global leader in the manufacture, installation, and service of elevators and escalators.

What you will do

• Manage work requests from customers via portals, emails, and phone calls.
• Coordinate work order creation, labor entry, and material charges.
• Maintain the integrity and accuracy of work order system data.
• Communicate directly with branch employees and the centralized dispatch team.
• Prioritize tasks to meet internal and external customer needs.

Requirements

• HS Diploma or GED equivalent.
• 0-2 years of experience in customer service and office administration.
• Strong proficiency in Microsoft Excel.
• Experience with facilities management.
• Must be based in Atlanta, GA.

Nice to have

• Microsoft Office Suite training or experience.
• Experience with customer work order interfaces.
• Personnel dispatch experience.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) Retirement Savings Plan with company match.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Paid time off: 15 vacation days, 11 paid holidays, and sick leave.
• Up to six weeks of paid parental leave and tuition reimbursement.