VIP Account Manager (iGaming)

TL;DR

VIP Account Manager (iGaming): Managing high-value player relationships and loyalty programs for a crypto-gaming platform with an accent on personalized engagement and player retention. Focus on analyzing player behavior, developing exclusive rewards, and resolving complex issues across multiple communication channels.

Location: Multiple locations

Company

Leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base.

What you will do

• Serve as the primary point of contact for VIP players via Intercom, Discord, and email.
• Develop and manage tailored loyalty programs, promotions, and reward systems based on player preferences.
• Collaborate with marketing and support teams to create exclusive VIP experiences.
• Analyze player behavior and performance data to refine engagement strategies.
• Identify and resolve potential issues efficiently to maintain player trust and satisfaction.

Requirements

• Experience in customer-focused roles, preferably within the iGaming or online gaming industry.
• Strong interpersonal and communication skills for high-quality customer service.
• Excellent organizational ability to handle multiple priorities in a fast-paced environment.
• Analytical mindset to translate data into actionable player strategies.
• English: Fluent (C1) required.

Nice to have

• Familiarity with Intercom, Discord, or CRM systems.
• Proficiency in additional languages.

Culture & Benefits

• Clear professional growth opportunities within an expanding VIP program.
• Competitive salary supplemented by performance-based incentives.
• 25 days of paid time off.
• Equipment allowance.
• Collaborative environment within a focused and experienced industry team.