обновлено 4 часа назад
VIP Manager (iGaming)
Вакансия размещена на Hirify напрямую от HR/нанимающего менеджераМэтч
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Описание вакансии
TL;DR
VIP Manager (iGaming): Managing a portfolio of high-value clients and providing personalized offers with an accent on maintaining daily touchpoints and handling escalations. Focus on building strong client relationships and ensuring compliance with bonus terms in a fast-paced environment.
VIP Manager (iGaming)
Responsibilities
- Manage a portfolio of VIP clients following established scripts and guidelines.
- Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
- Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
- Control bonus issuance and ensure compliance with terms & conditions.
- Collect and analyze client feedback.
- Handle escalations (payments / verification / risk / support).
- Prepare basic reports as required.
Requirements
- 1.5-2+ years of experience in iGaming / online casino.
- Proven experience handling client objections.
- Strong understanding of VIP customer service and communication.
- High level of responsibility and attention to detail.
- Stress resistance, flexibility and adaptability.
- Excellent communication skills.
- Ability to multitask and work in a fast-paced environment.
- Team player mindset.
- Results-driven with understanding of key KPIs.
Languages
- English: B2+
Nice to Have
- Experience working with iGaming B2B CRM systems.
Working Conditions
- Remote work.
- Flexible start of the working day.
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Вакансия размещена на Hirify напрямую от HR/нанимающего менеджера
