VIP Account Manager (iGaming)

TL;DR

VIP Account Manager (iGaming): Managing and growing relationships with high-value clients in the iGaming sector with an accent on customer experience and long-term loyalty. Focus on personalized engagement, retention strategies, and collaborating with cross-functional teams to deliver premium services.

Location: Remote (Anywhere)

Company

A fast-scaling international marketing company specializing in the iGaming industry with a focus on expanding operations across Asia.

What you will do

• Build and maintain strong relationships with high-value clients to ensure exceptional customer experience and loyalty.
• Conduct personalized promo calls to inform VIPs about exclusive offers and tailored promotions.
• Proactively engage with VIP clients to address needs and enhance satisfaction and retention.
• Identify and introduce new products and services that align with client interests.
• Collaborate with marketing, customer support, and product teams to ensure a seamless premium experience.
• Track client interactions and feedback to provide insights for continuous improvement.

Requirements

• Proven experience in VIP account management, sales, or customer relations.
• Strong communication and persuasive skills with the ability to build trust and rapport.
• English: Upper-Intermediate (B2) required
• Ability to work in a fast-paced, target-driven environment.
• Thoroughness, attention to detail, and proactiveness.

Nice to have

• Experience in the gambling industry.
• Experience with CRM tools and data-driven decision-making.

Culture & Benefits

• Global medical coverage and health & wellness focus.
• Comprehensive benefits programs including compensation for gym, stomatology, and psychological services.
• Performance-driven rewards and professional growth opportunities.
• Dynamic and fast-paced work environment.