Senior VIP Account Manager (iGaming)

TL;DR

Senior VIP Account Manager (iGaming): Building and scaling the VIP Account Management function from scratch for a global iGaming platform with an accent on high-net-worth individual management and retention strategies. Focus on increasing LTV, defining operational workflows, and collaborating with product teams to create exclusive VIP offers.

Location: Europe; Warsaw

Company

A global iGaming brand and platform that combines startup agility with the structure of an established business.

What you will do

• Build and scale the VIP Account Management function from the ground up for the iGaming product.
• Develop and implement end-to-end VIP retention strategies and loyalty programs.
• Directly manage a portfolio of high-net-worth VIP players to increase LTV and satisfaction.
• Define KPIs, reporting structures, and operational workflows for the VIP department.
• Analyze player activity and data trends to identify growth opportunities and prevent churn.
• Collaborate with Marketing and Product teams to design exclusive VIP offers and events.

Requirements

• At least 2 years of Account Management experience specifically within the iGaming industry.
• Deep understanding of iGaming product mechanics and player psychology.
• Proven expertise in managing high-value portfolios and providing bespoke customer service.
• Strong analytical skills to translate data into actionable retention strategies.
• Exceptional communication, negotiation skills, and high emotional intelligence.

Culture & Benefits

• Global medical coverage and a strong focus on health and wellness.
• Compensation for gym memberships, stomatology, and psychological services.
• Performance-driven reward system.
• Dynamic work environment with clear growth opportunities.