VIP Services Representative (iGaming)

TL;DR

VIP Services Representative (iGaming): Delivering a premium experience to high-value players by managing relationships and executing promotional strategies with an accent on long-term loyalty and account analysis. Focus on building authentic player relationships, managing promotional budgets, and coordinating VIP events.

Location: Must be based in the US (Boston/New York) and must be able to obtain and maintain a State Gaming License.

Company

A publicly traded technology company (NASDAQ: DKNG) specializing in regulated gaming and sports betting.

What you will do

• Build and maintain authentic, trusted relationships with VIP customers to strengthen long-term loyalty.
• Manage VIP accounts and provide coverage support to ensure a premium player experience.
• Analyze data and trends to make informed decisions regarding account management and promotional strategy.
• Distribute allotted promotional budgets and execute VIP policies, including responsible gaming guidelines.
• Attend and support live events where VIP customers are present.
• Assist in reactivation efforts to re-engage inactive high-value users.

Requirements

• At least 1 year of experience in a sales or account management role.
• Ability to obtain and maintain a required State Gaming License.
• Willingness to travel and work nights and weekends.
• Ability to analyze data and trends to make quick and confident decisions.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

Culture & Benefits

• Innovation-driven environment that actively integrates AI to enhance customer experiences and operations.
• Collaborative and entrepreneurial team culture.
• Commitment to diversity, equity, and inclusion as an equal-opportunity employer.
• Company guidance provided for the gaming license application process.