Sr. Director, Client Success (Health Plans)

TL;DR

Sr. Director, Client Success (Health Plans): Managing and expanding a portfolio of health plan customers with an accent on strategic relationship building, member engagement, and clinical outcomes. Focus on driving client ROI, identifying upsell opportunities, and navigating complex health plan operational models.

Location: Must be based in the United States

Salary: $165,000 - $180,000

Company

hirify.global is a global leader in women’s health and family building solutions, providing comprehensive fertility and family building benefits to employers and health plans.

What you will do

• Manage the end-to-end client lifecycle for a portfolio of health plan clients, driving onboarding and engagement.
• Partner with internal teams to align marketing plans and operational strategies with health plan goals.
• Consult with clients to define measurable business outcomes and demonstrate progress through recurrent business reviews.
• Resell the value of services and solutions to cultivate upsell opportunities and deepen partnerships.
• Develop payor account plans, including goal setting, milestone tracking, and identifying focus areas for success.
• Advocate for customer needs internally to ensure high client satisfaction scores.

Requirements

• Must be authorized to work in the United States without sponsorship
• Must be based in the United States
• 5+ years of experience in enterprise-level customer success or account management, ideally within health plans.
• Experience managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business.
• Strong project management skills with the ability to manage multiple clients simultaneously.
• Proven ability to build relationships with stakeholders and C-level executives.

Culture & Benefits

• Comprehensive health, dental, vision, and life insurance options.
• 401(k) plan with company match.
• Paid family and parental leave, plus fertility and family building benefits.
• Mental health and wellness support.
• Bonus program and company equity.
• Professional development programs and mentorship.