Director of Client Solutions (Healthcare)

TL;DR

Director of Client Solutions (Healthcare/SaaS): Managing a portfolio of enterprise biopharma accounts and leading a team of Engagement Managers to drive retention and growth with an accent on strategic partnership and patient outcome optimization. Focus on scaling client delivery frameworks and advising C-suite stakeholders on patient services strategy.

Location: Must be based in New York City (office-first, in-person collaboration 4 days per week)

Salary: $180k – $225k

Company

hirify.global is building the future of patient engagement for life sciences companies, helping biopharma firms support patients with chronic and rare diseases throughout their therapy journey.

What you will do

• Act as the senior strategic partner for flagship enterprise accounts, advising VP and C-suite stakeholders on Patient Services and Field Access strategy.
• Lead, coach, and grow a high-performing team of Engagement Managers and Client Solution Associates.
• Own portfolio-level outcomes, including retention, renewals, and account expansion.
• Develop and implement repeatable frameworks and best practices to scale client delivery consistently.
• Collaborate with Sales, Product, and Engineering teams to ensure client needs are met and advocate for platform evolution.

Requirements

• 10-12+ years of experience in SaaS delivery, customer success, account management, or strategic consulting.
• Proven track record of leading complex, multi-workstream engagements for enterprise clients.
• Experience managing client-facing teams and owning portfolio-level growth and retention targets.
• Strong executive presence with the ability to present to and advise C-suite leadership.
• Must be based in New York City for an office-first environment (4 days per week).
• Ability to travel to client locations approximately 25% of the time.

Nice to have

• Direct experience in healthcare technology or life sciences services.
• Experience building or maturing a client-facing function, including playbooks and hiring.
• Ability to engage in technical discussions regarding integrations and data flows.

Culture & Benefits

• 100% paid employee health benefits (medical, dental, and vision).
• 401(k) with employer-funded match.
• Unlimited vacation and paid parental leave.
• Wellness stipend and commuter benefits.
• Office perks including catered lunch on Fridays.