Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Identity): Managing long-term business relationships and ensuring client satisfaction for identity management solutions with an accent on strategic consulting and product adoption. Focus on driving client success, identifying expansion opportunities, and ensuring contract renewals through deep product expertise and proactive relationship management.

Location: Must be based in the United States

Salary: $76,400–$128,856

Company

hirify.global is a leading provider of identity security solutions, helping organizations manage and secure access to their digital assets.

What you will do

• Manage the business relationship between the company and assigned client accounts to ensure overall satisfaction.
• Provide strategic coaching and advice on the use of identity management, compliance, and access request solutions.
• Monitor account health, including usage patterns, goals, and potential risks to ongoing satisfaction.
• Identify opportunities for expanding product and service usage to drive revenue growth.
• Ensure successful maintenance contract renewals.
• Provide strategic performance updates to senior management and internal account teams.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Strong customer-facing skills including executive presence and professional communication.
• Proven ability to gather and analyze information to produce strategic insights into client challenges.
• Ability to communicate complex technical details to non-technical audiences.
• Strong organizational skills with the ability to prioritize multiple tasks concurrently.
• Must be authorized to work in the United States as this role is US-based.

Culture & Benefits

• Comprehensive health and wellness coverage including medical, dental, and vision.
• Financial security through a 401(k) plan with company matching and HSA contributions.
• Flexible vacation policy and 8 paid holidays annually.
• Paid parental leave and disability coverage.
• Employee Assistance Program and care counselors.
• Voluntary benefits including legal assistance, pet insurance, and supplemental life coverage.