Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing high-value accounts and providing white-glove service for a revenue management platform with an accent on data-driven insights and consultative relationship building. Focus on driving customer retention, training clients on revenue optimization, and acting as the voice of the customer to internal product teams.

Location: Must be based in Spain (Remote)

Company

hirify.global provides a best-in-class Revenue Management System for short-term rental property managers and owners, leveraging AI to help customers maximize revenue.

What you will do

• Drive customer adoption, retention, and satisfaction for an assigned book of accounts.
• Build consultative relationships with key stakeholders to become a trusted advisor.
• Train clients on revenue management principles and effective tool utilization.
• Analyze booking trends and pricing performance to provide actionable, data-driven recommendations.
• Secure annual subscription renewals and identify expansion opportunities.
• Communicate customer feedback and product ideas to the internal Product organization.

Requirements

• 3+ years of experience in customer success.
• Fluency in English and French (verbal and written).
• Experience managing renewal conversations and account health.
• Strong analytical skills with comfort in Excel and data visualization.
• Must be based in Spain.
• Experience in SaaS, tech, or the short-term rental industry is preferred.

Culture & Benefits

• Unlimited PTO policy.
• Private health insurance.
• Stock options.
• Collaborative, diverse, and inclusive global team environment.
• Focus on curiosity, craft, and care in all operations.

Hiring process

• Video conversation with the Recruiting team.
• Interview with the Manager of Customer Success, EMEA.
• Completion of a role-relevant assignment and presentation.
• Interview with the Director of Customer Experience.
• Final interview with the CEO.