Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving growth and loyalty for international retail and hospitality clients by ensuring maximum value from workforce management solutions with an accent on account expansion, upselling, and relationship management. Focus on navigating complex multi-country market dynamics and acting as a trusted advisor to key stakeholders.

Location: Must be based in Copenhagen, Denmark. This is a hybrid role requiring at least three days per week in the office.

Company

A European provider of workforce management software for international retail and hospitality brands.

What you will do

• Take ownership of a customer portfolio to ensure high user adoption and engagement.
• Identify and pursue expansion, upselling, and cross-selling opportunities.
• Act as the primary point of contact and trusted advisor for international clients.
• Collaborate with Sales and Implementation teams to ensure seamless handovers.
• Manage renewals and yearly price adjustments for assigned accounts.
• Generate sales leads through referrals and engagement with key advocates.

Requirements

• Native level French and professional English proficiency.
• Minimum 3 years of experience in Customer Success or Key Account Management, preferably in SaaS.
• Valid EU work permit is mandatory.
• Clean criminal record required.
• Strong business acumen and ability to demonstrate real value to stakeholders.
• Comprehensive grasp of IT and SaaS solutions.

Culture & Benefits

• International work environment with a growing SaaS company.
• Private health insurance and pension scheme.
• Stunning office in the heart of Copenhagen.
• Daily catered lunches and regular social events.
• Supportive culture that values initiative and entrepreneurial spirit.