Customer Growth & Success Manager

TL;DR

Customer Growth & Success Manager: Managing member relationships and driving account growth within the licensure and education journey with an accent on proactive engagement and retention strategies. Focus on leveraging AI tools to optimize workflows, identifying upsell opportunities, and delivering exceptional consultative support.

Location: Must be based in the Philippines. Shift requirement: 1:00 AM – 9:00 AM, Tuesday to Saturday.

Company

A global digital product engineering company with over 18,000 experts across 37 countries, known for a dynamic and non-hierarchical work culture.

What you will do

• Serve as the primary point of contact for members throughout their licensure and continuing education journey.
• Build and maintain strong, long-term relationships to foster loyalty and brand advocacy.
• Identify and pursue opportunities for membership renewals, upgrades, and group sales.
• Collaborate with sales and product teams to improve onboarding, retention, and overall customer experience.
• Utilize AI tools and automation to streamline support workflows and operational processes.
• Proactively engage at-risk members to ensure they stay on track toward their professional goals.

Requirements

• 5 years of experience in customer success or account management.
• Must be based in the Philippines and available for the 1:00 AM – 9:00 AM shift (Tuesday–Saturday).
• Strong consultative approach with excellent written and verbal communication skills.
• Proven ability to build trust and manage long-term client relationships.
• Experience working with AI tools and process improvement initiatives.
• Proactive, organized, and solution-oriented mindset.

Nice to have

• Background in architecture, education, SaaS, or membership-based organizations.

Culture & Benefits

• Dynamic, non-hierarchical, and global work environment.
• Opportunities to work at scale with a diverse, international team.
• Focus on professional growth and process innovation.