Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving revenue growth and client retention for the Australian market with an accent on renewal lifecycle management, upsell identification, and high-satisfaction customer experience. Focus on data-driven pipeline management, cross-functional collaboration with product and finance teams, and resolving complex customer issues.

Location: Must be based in the Philippines

Company

hirify.global is a fast-growing, tech-enabled B Corp providing automated back-office solutions for SMEs, including corporate secretarial, accounting, and fintech payment services.

What you will do

• Consistently achieve monthly renewal rate and cash collection targets for the Australian client base.
• Conduct end-to-end investigations into customer interactions to drive issue resolution.
• Manage the customer pipeline using CRM tools to identify upsell and upgrade opportunities.
• Collaborate cross-functionally with accounting, product, and data teams to improve renewal processes.
• Maintain high CSAT scores by ensuring proactive outreach and customer trust.
• Contribute to a culture of continuous improvement by sharing best practices with the wider team.

Requirements

• Minimum 8 years of experience in Renewals or Customer Success management roles.
• Must be located in the Philippines.
• Proven track record of achieving renewal and cash collection targets in a B2B SaaS or services environment.
• Strong proficiency in CRM hygiene, pipeline reporting, and forecasting.
• Strong written and spoken English required for clear communication with Australian clients.
• Ability to work cross-functionally with product, finance, and operations teams.

Culture & Benefits

• Flexible work-from-home policy with the ability to work fully remote from anywhere for 1 month per year.
• Competitive market salary with eligibility for an employee share ownership plan.
• Commitment to a diverse, inclusive, and kind work environment as a certified B Corp.
• Opportunities for personal growth through autonomy, training programs, and exposure to AI-driven business processes.
• Generous paid time off and holiday schedules.

Hiring process

• Career deep dive (60-minute chat with Hiring Manager).
• Behavioural fit assessment (60-minute chat with HR or leadership).
• Reference checks and offer.