Client Account Manager

TL;DR

Client Account Manager: owning client communication and coordinating delivery for grid connection projects with an accent on translating complex technical and regulatory processes into a clear, well-managed client journey. Focus on managing the asset adoption journey, coordinating cross-functional milestones, and ensuring timely issuance of connection agreements and MPANs.

Location: Derby, GB

Salary: £30,173-£38,860

Company

E.ON delivers grid connection services through its IDNO model, supporting the UK net-zero transition.

What you will do

• Act as the main client point of contact across the project delivery and asset adoption journey
• Ensure a smooth transition from sales into asset management, providing proactive updates and managing expectations
• Coordinate internal design and legal teams to deliver project milestones on time and accurately
• Oversee processing and issuance of MPANs and manage connection agreement issuance
• Support AV (Asset Value) payment processes and resolve related client queries
• Own centralised mailboxes, update internal systems with project progress, and provide ad-hoc support as needed

Requirements

• Strong written and verbal communication skills for stakeholder engagement
• Experience in project delivery within the infrastructure sector
• Experience managing external client accounts and maintaining effective working relationships
• Ability to manage multiple priorities and coordinate cross-functional teams
• Proficiency in Microsoft Office and reporting tools
• Strong attention to detail and organisational skills

Nice to have

• IDNO experience

Culture & Benefits

• Hybrid and family-friendly working policies
• 26 days annual leave plus bank holidays
• Generous pension, life cover, and bonus opportunities
• Access to 20 flexible benefits with tax/NI savings
• Supportive environment with inclusive policies and adjustments during recruitment

Hiring process

• Application review followed by recruitment stages for candidates meeting the minimum criteria
• Interviews and assessments to evaluate communication, stakeholder management, and delivery experience