Account Support Executive

TL;DR

Account Support Executive (Sales Operations): Supporting the end-to-end deal lifecycle within a designated sales territory with an accent on deal monitoring, contract execution, and cross-functional collaboration. Focus on managing complex renewals, ensuring compliance with internal policies, and driving operational excellence across sales and finance teams.

Location: Must be based in Tokyo, Japan

Company

hirify.global is a global leader in information and analytics, specializing in science and health publishing.

What you will do

• Monitor and track deals within the assigned territory to ensure timely delivery and milestone alignment.
• Manage customer procurement and invoicing requirements, including purchase order processes and process exceptions.
• Coordinate with stakeholders to resolve account-level delinquencies.
• Engage with customers regarding contested renewals and title-related discussions.
• Support contract review, redlining, and documentation for new and renewal business.
• Partner with Sales, Finance, and Legal teams to structure and execute high-value deals.

Requirements

• Must be fluent in Japanese (native) and English (business level).
• Bachelor’s degree in Business Administration or equivalent experience.
• 5+ years of experience in sales operations, customer support, or account coordination.
• Strong understanding of deal structuring, pricing models, and contract workflows.
• Proficiency with CRM systems like Salesforce and Microsoft Office Suite.
• Ability to navigate complex, cross-functional environments and influence stakeholders.

Culture & Benefits

• Commitment to a fair and accessible hiring process.
• Supportive environment focused on professional growth and long-term career success.
• Access to country-specific benefits and well-being programs.