Customer Success Renewals Manager

TL;DR

Customer Success Renewals Manager (Sales): Leading and developing a team of renewal sales representatives to drive retention, upsell opportunities, and revenue growth with an accent on Japanese market dynamics and stakeholder management. Focus on optimizing renewal processes, coaching team performance, and building long-term strategic relationships with customers and partners.

Location: Must be based in Tokyo, Japan (Hybrid)

Company

hirify.global is a global leader in data resilience and security, providing solutions to ensure data is understood, secured, and resilient for over 550,000 customers worldwide.

What you will do

• Lead, manage, and develop a team of Renewals Sales representatives to ensure high performance and career growth.
• Drive achievement of renewal targets by managing pipeline, forecasts, and execution of renewal strategies.
• Monitor contract lifecycles and ensure timely closure of maintenance renewals.
• Identify and execute upsell and cross-sell opportunities to maximize account value.
• Partner with Field Sales, Channel, and Customer Success teams to align account strategies.
• Analyze renewal performance metrics and implement process improvements to increase efficiency.

Requirements

• Japanese: Native or business level proficiency required for customer and stakeholder engagement.
• Minimum of two years of sales management or supervisory experience.
• Demonstrated ability to build, train, and manage inside sales teams.
• Strong understanding of the Japanese sales cycle and decision-making processes.
• Experience navigating complex customer organizations and driving sustained account growth.
• Ability to communicate effectively in English with global teams is a plus.

Culture & Benefits

• Paid annual leave plus 4 extra global hirify.globale Days for self-care.
• 24 paid volunteer hours annually through hirify.global Cares.
• Flexible Spending Allowance for medical, dental, wellness, and tech expenses.
• Access to on-demand learning libraries like LinkedIn Learning and O’Reilly.
• Opportunities for professional growth through mentoring and workshops.