Customer Services Executive

TL;DR

Customer Services Executive: Managing the returns process end-to-end and resolving customer billing issues with an accent on accurate financial processing and coordination with credit control and accounts payable. Focus on investigating discrepancies, processing returns/credits/reinvoices, and supporting sales teams with internal process and system knowledge.

Location: Marlow Head Office (Manchester, Marlow); Hybrid working – 3 days in the office and 2 days working from home

Company

hirify.global is a UK IT infrastructure provider focused on customer service and employee satisfaction.

What you will do

• Process requests for returns and/or credits.
• Investigate and resolve queries and discrepancies with customers and suppliers.
• Process credits and reinvoices in coordination with the credit control team.
• Resolve duplicate shipments with the accounts payable team and suppliers.
• Use internal processes and systems knowledge to advise and support sales teams.
• Accurately process financial transactions (raising customer/supplier credits and understanding business impact).

Requirements

• High organization and strong attention to detail.
• Excellent time management and ability to multitask.
• Strong communication and administration skills, including an excellent telephone manner.
• Ability to learn quickly and retain large amounts of information.
• Comfort working hard and taking ownership of day-to-day returns operations.

Culture & Benefits

• Hybrid working pattern: 3 days in the office and 2 days from home.
• Flexible working hours with flexibility around school pick-up and drop-offs.
• Supportive, collaborative environment with a focus on outstanding customer service.
• Permanent full-time role.

Hiring process

• Apply for the role; recruitment process may support candidates with disabilities or neurodiversity.
• AI may be used in the application process to improve candidate experience.