Customer Success Technical Advisor

TL;DR

Customer Success Technical Advisor: Providing expert technical support and driving business growth through upselling and cross-selling for hosting and email products. Focus on resolving complex customer inquiries, optimizing product setups, and achieving sales-driven targets in a fast-paced environment.

Location: Must be based in the UK. Role is hybrid with training required onsite in Worcester.

Company

A leading digital enabler and ecosystem of successful brands providing hosting and digital services to over 3.3 million customers across Europe and the UK.

What you will do

• Provide expert-level technical support for hosting, email, and related products.
• Resolve customer inquiries via phone and ticketing systems.
• Guide customers through product features, configuration, and best practices.
• Identify and recommend upselling and cross-selling opportunities to enhance customer value.
• Collaborate with sales and product teams to resolve complex issues and improve service.
• Maintain accurate records of customer interactions in CMS systems.

Requirements

• Must have the right to work in the UK (no sponsorship or relocation support available).
• Proven experience in customer support, preferably in a phone-based or commercial environment.
• Strong communication, active listening, and problem-solving skills.
• Familiarity with CMS, ticketing systems, and account management processes.
• Ability to work in a fast-moving environment and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.

Culture & Benefits

• Diverse and inclusive culture with a focus on respect and collaboration.
• Flexible working opportunities including remote work on Fridays and weekends.
• Enhanced holiday scheme and birthday bonus.
• Motivational, coach-style leadership in a relaxed atmosphere.
• Commitment to sustainability and responsible workplace practices.