Finance Customer Service Representative (Insurance)

TL;DR

Finance Customer Service Representative (Insurance): Providing high-quality support to insurance customers with an accent on policy management, query resolution, and complaint handling. Focus on delivering exceptional service standards, achieving performance targets, and representing the brand in a fast-paced contact center environment.

Location: Must be based in or able to commute to Liverpool, UK (Hybrid role with minimum 3 days in office)

Salary: £26,938 – £28,609 per annum plus up to £2,000 performance-related bonus.

Company

hirify.global is a national leader in the insurance industry with over 40 years of expertise, employing over 1,700 people across the UK.

What you will do

• Manage inbound customer queries regarding insurance policies and account changes.
• Turn customer complaints into positive experiences through effective problem-solving and empathy.
• Maintain high-quality service standards during call audits and interactions.
• Represent the brand values while providing VIP-level support to all customers.
• Work towards and achieve individual and team performance targets and KPIs.

Requirements

• Must have the right to work in the UK with at least one year remaining on a Graduate or Post-Study Work visa (no sponsorship available).
• Strong communication skills for phone and webchat interactions.
• Proven ability to handle tricky situations with patience and empathy.
• High attention to detail for managing insurance policy documentation.
• Goal-oriented mindset with a drive for continuous improvement.
• Ability to work a rotating shift pattern including 1 in 3 Saturdays.

Culture & Benefits

• 35 days of holiday per year including bank holidays.
• Hybrid working model to support work-life balance.
• Comprehensive mental health support including 24/7 free counseling.
• Extensive career development opportunities through leadership programs and training.
• Recognition awards and a high-energy, supportive team environment.