Technical Customer Support Manager

Location: Leeds, United Kingdom

Company

hirify.global provides risk and asset management data and software solutions for the automotive and insurance ecosystem, operating in more than 90 countries.

What you will do

• Lead and motivate a team of up to 15 Technical Support Representatives.
• Set objectives, provide feedback, conduct performance reviews, and organize team meetings.
• Oversee daily customer support operations and assist with complex technical cases.
• Coach team members, identify skill gaps, and provide targeted training and mentorship.
• Collaborate with cross-functional teams and share customer feedback to support product improvements.
• Monitor SLAs, KPIs, and performance reports while improving support processes and operational efficiency.

Requirements

• 3–4 years of experience in a Technical Support leadership or supervisory role.
• Experience delivering against SLAs and KPIs and monitoring team performance metrics.
• Strong customer service, communication, coaching, analytical, and problem-solving skills.
• Familiarity with customer support tools and CRM systems.
• Good command of spoken and written English is required.

Nice to have

• Additional language skills.

Culture & Benefits

• Collaborative environment focused on open communication and knowledge-sharing.
• Opportunities to support continuous improvement and professional development through coaching and mentorship.
• Fast-paced environment with cross-functional collaboration and a focus on customer satisfaction.