Software Engineer (Support Automation)

TL;DR

Software Engineer (Support Automation): Building and modernizing support workflows for a security platform with an accent on automation, agentic AI, and technical troubleshooting. Focus on resolving complex customer issues, developing internal tooling, and improving system reliability through durable engineering practices.

Location: Must be based in the US (Minneapolis, MN HQ)

Company

hirify.global is a leader in proactive security and Penetration Testing as a Service (PTaaS), combining world-class security expertise with AI and automation to protect Fortune 500 companies.

What you will do

• Provide technical support for security products, including triage, root-cause analysis, and resolution.
• Partner with customers to diagnose issues and drive timely outcomes through tickets and meetings.
• Identify high-toil tasks and implement agentic and automated processes to improve internal workflows.
• Maintain a high-quality support knowledge base for both human and AI agent consumption.
• Collaborate with Engineering to escalate defects and contribute to incident response.
• Develop documentation patterns and AI guardrails to ensure safe and responsible support automation.

Requirements

• Bachelor’s degree in CS, Information Systems, Cybersecurity, or equivalent experience.
• Foundational software development experience in at least one modern programming language.
• Experience troubleshooting technical systems in a customer-facing role.
• Strong skills across web applications, APIs, authentication, and cloud platforms.
• Must be authorized to work in the United States.
• Strong written and verbal communication skills.

Nice to have

• Experience supporting cybersecurity or SaaS products.
• Familiarity with REST APIs, SQL, and observability tooling.
• Experience with workflow automation or AI/agent-assisted development.
• Knowledge of AWS and containerized systems.

Culture & Benefits

• Opportunity to work at the intersection of software engineering, AI, and customer support.
• Collaborative, innovative, and customer-first team environment.
• Focus on durable fixes and repeatable systems over manual heroics.
• Work with a platform trusted by top global financial institutions.