Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of global enterprise clients to drive growth and retention for a procurement analytics platform with an accent on commercial ownership and CxO engagement. Focus on driving adoption, leading upsell/cross-sell initiatives, and deepening client value through strategic partnership.

Location: Hybrid, based in Chicago, IL

Salary: $110,000 - $130,000 OTE

Company

Leading procurement analytics SaaS company founded in Finland, processing over 2% of the world's total spend for global household brands.

What you will do

• Own a portfolio of 15–25 global enterprise clients with full commercial and contractual ownership.
• Ensure exceptional customer experience and retention through strategic relationship management.
• Lead upsell and cross-sell initiatives targeting procurement, IT, ESG, and finance stakeholders.
• Partner with stakeholders from super users to CxOs to drive product adoption and value.

Requirements

• 5+ years of experience in account management, customer success, or B2B SaaS sales.
• Proven track record of managing complex enterprise accounts with multiple senior stakeholders.
• Strong understanding of procurement processes and/or procurement technology.
• Ability to effectively influence and engage at the CxO level.
• Strong communication skills in English.
• Tech-savvy with a quick ability to grasp complex software.

Nice to have

• Proficiency in Spanish.

Culture & Benefits

• Unlimited PTO (minimum 25 days off per year, up to 4 consecutive weeks).
• Comprehensive insurance: medical, dental, vision, and life/AD&D.
• Financial perks: 401k with 4% match, FSAs, and HSAs.
• Employer Stock Option Program.
• Practical support: home internet, mobile phone plan, home office stipend, and commuter benefits.
• Nordic work culture emphasizing honesty, transparency, and work-life balance.