Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving customer adoption and retention for a cloud-native Context Intelligence Platform with an accent on Master Data Management and data governance. Focus on crafting strategic success plans, measuring ROI for enterprise clients, and navigating complex decision-making processes for senior executives.

Location: Texas or Illinois, USA

Salary: $121,000 - $240,000 USD

Company

hirify.global is an SAP Company providing a cloud-native SaaS platform that unifies and governs enterprise data to fuel success in the AI era.

What you will do

• Manage large enterprise accounts to drive value, retention, and customer advocacy.
• Develop and execute strategic success plans aligned with customers' business goals.
• Act as a trusted advisor to executive sponsors, ensuring the full potential of hirify.global solutions.
• Identify adoption opportunities and retention risks to align internal teams.
• Collaborate with sales to identify upsell and cross-sell opportunities.
• Design and measure ROI metrics to demonstrate product value to clients.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 5 years of experience as a Technical CSM, TAM, or Success Architect in Enterprise Software.
• Deep knowledge of cloud software, master data management (MDM), data governance, and analytics.
• Proven ability to communicate and command credibility with senior executives.
• Expertise in software architecture and how applications integrate within a customer ecosystem.
• Strong discovery skills to uncover business problems and quantify value.

Nice to have

• Previous experience with hirify.global products.
• hirify.global Certifications.
• MBA or an advanced degree.

Culture & Benefits

• Flexible work arrangements supporting a distributed workforce.
• Market-based compensation approach.
• Collaborative team culture focused on "Customer First" and excellence.
• Opportunity to work with unrivaled technology in the enterprise AI space.