Manager 3, Creative Services (Fintech)

TL;DR

Manager 3, Creative Services (Fintech): Defining and driving the creative vision for Credit Karma's member-facing ecosystem across CRM and owned touchpoints with an accent on personalized experiences at scale. Focus on leading multidisciplinary creative teams, building storytelling frameworks, and scaling AI-powered creative automation.

Location: Oakland, California

Salary: $217,500 - $289,000

Company

Global financial technology platform powering prosperity for 100 million customers through products like TurboTax and Credit Karma.

What you will do

• Define and evolve the creative vision for Credit Karma's owned channels, including email, push notifications, and in-app messaging.
• Lead a multidisciplinary team of creative directors, writers, designers, and content strategists.
• Build unified creative systems that balance brand excellence with operational efficiency and personalization.
• Collaborate with Lifecycle, Growth, and Data Science teams to translate business goals into creative strategies.
• Scale AI-powered creative capabilities and automation tools to enhance storytelling.
• Oversee external agencies and freelancers while leading executive-level creative reviews.

Requirements

• 12+ years of creative leadership experience in technology, consumer, or financial services.
• 5+ years of experience leading senior creative talent, including Creative Directors and Art Directors.
• Proven track record of managing large-scale owned channel ecosystems (CRM, lifecycle marketing, email).
• Strong portfolio demonstrating strategic thinking and measurable business impact.
• Experience with AI-powered creative and marketing technologies.
• Must be based in or able to work from Oakland, California.

Nice to have

• Experience in fintech, subscription, or digital-first businesses.
• Expertise in retention and personalization frameworks.
• Experience building in-house creative organizations for multiple business units.
• Demonstrated success scaling AI-enabled workflows.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive benefits program for full-time employees.
• Culture based on H.O.P.E. values: Hope, Ownership, Progress, and Empathy.