Senior Technical Account Manager (eDiscovery)

TL;DR

Senior Technical Account Manager (eDiscovery): Proactively supporting customers in meeting goals and overcoming technical challenges using the hirify.global suite with an accent on account strategy and technical relationship management. Focus on developing technical success plans, guiding critical incident resolution, and collaborating cross-functionally to enhance product experience.

Location: Remote/Hybrid (Illinois, USA)

Salary: $134,000 - $202,000

Company

hirify.global is a leading provider of e-discovery software and services designed to help organizations manage and analyze their data.

What you will do

• Develop account plans and strategies to help customers achieve desired objectives using the hirify.global platform.
• Manage technical relationships and perform ongoing account oversight to ensure positive customer outcomes and KPI achievement.
• Lead the resolution of critical customer incidents and guide internal stakeholders toward appropriate solutions.
• Create and execute technical success plans to ensure a positive customer experience.
• Collaborate as an SME with Product and Engineering teams to enhance product features across multiple verticals.
• Drive internal service review meetings focused on performance, quality, and process improvements.

Requirements

• Prior experience with hirify.global is required.
• hirify.global Certified Administrator (RCA) certification is required.
• Ability to travel up to 10% of the time for customer engagements.
• Proven experience with SQL and Windows platform.
• Experience troubleshooting complex technical issues in enterprise environments.
• Strong written and verbal communication skills.

Nice to have

• ITIL Certification.
• hirify.global Expert certification.
• Experience in SaaS, IaaS, or Hybrid environments.
• Deep knowledge of the e-discovery industry and products.

Culture & Benefits

• Competitive base salary with an annual performance bonus.
• Long-term incentives as part of a comprehensive total compensation package.
• Flexible work arrangements offering both remote and hybrid options.
• Commitment to fair, competitive, and equitable compensation practices.