Scaled Customer Success Manager (HRTech)

TL;DR

Scaled Customer Success Manager (HRTech): Managing a portfolio of non-managed customers using one-to-many strategies to drive retention and satisfaction with an accent on lifecycle engagement and revenue growth. Focus on executing retention playbooks, conducting business reviews, and translating complex HR and insurance concepts into actionable insights.

Location: Hybrid in New York, NY

Salary: $35.58 – $43.27 per hour

Company

hirify.global is a data-driven HR platform that enables businesses to focus on growth by automating payroll, benefits, and compliance.

What you will do

• Manage proactive engagement for non-managed customers using one-to-many strategies and retention playbooks to drive growth and satisfaction.
• Lead renewal negotiations and high-impact conversations to articulate platform value and position against competitors.
• Identify and qualify upsell/cross-sell opportunities through targeted business reviews to drive revenue expansion.
• Serve as a trusted advisor by translating complex health insurance, tax, and compliance topics into actionable insights.
• Collaborate cross-functionally with Sales, Support, and Success teams to surface trends and refine retention strategies.

Requirements

• 3-4 years of professional experience in complex B2B client-facing roles, preferably in SaaS or contact centers.
• Must be based in New York, NY for hybrid work.
• Proven track record in driving customer centricity and implementing retention strategies.
• Strong communication skills with the ability to simplify complex concepts for customers.
• Proficiency with Zendesk, JIRA, Talkdesk, Google Suite, or Microsoft Office.

Nice to have

• Experience in the healthcare, HR, or insurance industries.
• Prior experience specifically within HR Tech or B2B SaaS environments.

Culture & Benefits

• Welcoming and casual environment with access to leaders in the startup community.
• Comprehensive wellness program offerings and company retreats.
• Supportive, entrepreneurial culture that values curiosity, grit, and integrity.
• Competitive benefits package centered around a "Total Reward" philosophy.