Customer Success Manager (AI SaaS)

TL;DR

Customer Success Manager (AI SaaS): Managing the full customer lifecycle from onboarding to expansion and renewal for an AI-powered recruiting platform with an accent on AI workflow enablement and commercial ownership. Focus on driving adoption of AI-native workflows, leading ROI discussions, and scaling the Customer Success playbook in a hypergrowth environment.

Location: Must be based in or willing to relocate to San Francisco (on-site 5 days a week)

Salary: $205K – $265K (Base + Commission)

Company

An AI SaaS company helping teams optimize recruiting and win the talent war through AI-powered hiring tools.

What you will do

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Drive adoption of AI-native workflows and guide customers through change management to reach their first “aha” moment.
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the Customer Success playbook by identifying gaps and scaling best practices.

Requirements

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS.
• Direct ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
• Proven track record of exceeding commercial goals and driving customer growth.
• Experience managing complex stakeholder relationships and driving executive engagement.
• Builder mindset and comfort operating in ambiguity before a playbook exists.
• Location: Must be based in or willing to relocate to San Francisco (in-person 5 days a week).

Nice to have

• Experience in SaaS, consulting, HR tech, or talent tech.
• Recruiting industry experience.

Culture & Benefits

• Competitive compensation with base salary, commission, and equity.
• Generous benefits including medical, dental, and vision insurance.
• Lunch stipend.
• Opportunity to work in a hypergrowth environment with 20%+ monthly growth.
• Low-ego, collaborative team culture.