Customer Success Account Manager (SaaS)

TL;DR

Customer Success Account Manager (SaaS): Managing the full customer lifecycle for a telehealth platform with an accent on AI-first workflows and data-driven engagement. Focus on building logic-based questionnaires, driving user adoption, and ensuring enterprise-level customer success in a fast-paced startup environment.

Location: Must be based in New York, United States

Company

hirify.global is a rapidly growing startup providing a comprehensive telehealth platform that empowers entrepreneurs to launch DTC telemedicine companies quickly.

What you will do

• Own the full customer lifecycle including onboarding, value realization, engagement, and renewals.
• Work AI-first by using LLMs to draft communications, structure problems, and refine customer needs.
• Build and manage logic-based questionnaires and workflows within the platform.
• Analyze customer engagement metrics to communicate value and identify growth opportunities.
• Triage software and order-related issues for accounts, including weekend availability.
• Document and share AI-native workflows to improve team performance.

Requirements

• 5+ years of experience in Customer Success, Client Services, or SaaS.
• Experience managing large- to enterprise-sized customer books of business.
• Must be based in New York, United States.
• Strong ability to communicate effectively in both written and spoken English.
• Highly organized with the ability to juggle multiple projects.
• Entrepreneurial mindset with a proactive approach to creative problem-solving.

Culture & Benefits

• High-performance startup culture emphasizing speed, ownership, and accountability.
• AI-first operational environment where automation and research are default workflows.
• Collaborative team environment where every member wears many hats.
• Focus on bold ideas and customer obsession.