Customer Success Account Manager (Telehealth)

Location: Remote worldwide; working hours are East Coast Time, 9am to 6pm. The posting also references New York, NY and Spain.

Company

hirify.global provides a telehealth SaaS platform that helps entrepreneurs and businesses launch and operate direct-to-consumer telemedicine companies.

What you will do

• Own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewals.
• Build logic-based questionnaires and asynchronous visits using the Bask platform.
• Triage software and order-related questions and issues across customer accounts.
• Use LLMs to draft communications, structure customer problems, and refine solutions with human judgment.
• Analyze customer engagement metrics and communicate value, trends, and opportunities to stakeholders.
• Deliver program demonstrations, provide technical answers, and recommend ways to increase platform adoption.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience managing a large or enterprise-sized book of business.
• Strong written and verbal communication skills.
• Creative problem-solving, independence, organization, and the ability to manage multiple projects.
• Comfort collaborating with product, sales, marketing, and other teams.
• Availability to work weekends.

Culture & Benefits

• Remote worldwide work arrangement with East Coast working hours.
• AI-first and customer-obsessed Customer Success workflow.
• Fast-paced startup environment with broad ownership and accountability.
• Emphasis on speed, bold decision-making, teamwork, and continuous improvement.