Customer Support Representative (HRTech)

TL;DR

Customer Support Representative (HRTech): Providing technical support and troubleshooting for an end-to-end hiring platform with an accent on multi-channel issue resolution and root cause analysis. Focus on identifying technical puzzles across multiple software environments and improving support workflows.

Location: Fully Remote (US). Not hiring in AK, HI, IA, ME, MS, NM, or WV.

Company

hirify.global is an industry leader in science-backed, modern hiring solutions powered by ethical AI, transforming how organizations discover and hire talent.

What you will do

• Resolve technical issues via phone, email, and chat with a professional demeanor.
• Conduct deep-dive troubleshooting to identify root causes across various software environments.
• Manage support for different platforms, each with a unique user experience.
• Analyze trends and provide recommendations to improve support workflows.
• Take full ownership of customer and candidate inquiries until complete resolution.

Requirements

• Must be based in the US (excluding AK, HI, IA, ME, MS, NM, and WV).
• At least 2 years of experience in a customer service role (BPO technical support preferred).
• Strong technical aptitude for navigating complex software environments.
• Excellent English reading and writing skills with a typing speed of 40+ WPM.
• Ability to work specific night or weekend shifts in the MST timezone.
• Experience with Salesforce, Zendesk, Jira, or Splunk.

Culture & Benefits

• Competitive compensation package tailored to the local market.
• Direct role in business growth with real ownership and meaningful impact.
• Supportive team environment based on core values (H.E.A.R.T).
• Secure remote work environment with a BYOD (Bring Your Own Device) policy.