Senior Sales Tools And Process Manager (Salesforce)

TL;DR

Senior Sales Tools and Process Manager (Salesforce): Owning the systems, workflows, and automation that power B2B sales and scaling across business units with an accent on Salesforce platform management and end-to-end sales process design. Focus on deploying AI-driven operational enhancements and driving cross-functional alignment to accelerate revenue team productivity.

Location: Must be based in the San Francisco Bay Area

Salary: $232,000–$261,000

Company

Discord is a multiplatform communication service focused on helping people deepen friendships around games and shared interests.

What you will do

• Own the Salesforce business requirements roadmap and execute light configuration and development work.
• Serve as the primary RevOps interface to Engineering and IT for Salesforce development and release coordination.
• Define data governance standards including pipeline hygiene and object architecture.
• Design and operationalize the end-to-end sales process from pitch through post-sale handoff.
• Define and drive the AI and automation roadmap for B2B revenue operations.
• Evaluate and manage new tools, platforms, and vendor solutions to ensure operational efficiency.

Requirements

• 8+ years of experience in Revenue, Sales, or Business Operations.
• Deep Salesforce expertise including hands-on configuration, flows, and custom objects.
• Proven track record designing end-to-end sales processes in complex organizations.
• Demonstrated experience deploying AI and automation solutions in a GTM context.
• Strong technical fluency across APIs, data pipelines, and integration architectures.
• Must be based in the San Francisco Bay Area.

Nice to have

• Salesforce Admin certification.
• Experience in advertising, gaming, subscription, or platform businesses.

Culture & Benefits

• Competitive base salary with equity and benefits package.
• High-visibility role with significant impact on revenue operations.
• Opportunity to work at the intersection of systems thinking and technical execution.
• Commitment to inclusion and reasonable accommodations during the interview process.