Director, Renewal Operations (SaaS)

TL;DR

Director, Renewal Operations (SaaS): Designing and managing the operational infrastructure for a global renewal business with an accent on revenue retention (GRR/NRR) and scalable workflows. Focus on optimizing the renewal engine, reducing revenue leakage, and architecting automation within the Salesforce/CPQ ecosystem.

Location: Hybrid (Dallas, TX)

Company

hirify.global is a high-growth SaaS company specializing in spend management and travel & expense platforms.

What you will do

• Formulate multi-year operational roadmaps and playbooks for the renewals division.
• Direct the architecture and optimization of global renewal workflows and automation.
• Lead the tech stack strategy, specifically enhancing the Salesforce and CPQ ecosystems.
• Analyze BI data and SQL insights to identify root causes for churn and contraction to drive corporate strategy.
• Provide direct mentorship and management to a multi-layered team of operations managers.
• Partner with Sales, Product, Finance, and Legal leadership to drive contract standardization.

Requirements

• 10–15 years of experience in SaaS Revenue, Customer Success, or Renewals Operations.
• Minimum 5 years of experience directing multi-layered teams, including management of people leaders.
• Comprehensive mastery of core SaaS metrics including ARR, NRR, and GRR.
• Proven track record of spearheading technical transformations using Salesforce and CPQ.
• Expert capability in distilling complex BI insights (Tableau, Power BI) into executive reporting.
• Must be based in Dallas, TX for a hybrid work arrangement.

Nice to have

• Experience with spend-management or travel & expense platforms.
• Advanced analytics skills in SQL, Looker, Python, or R.
• Background in process improvement methodologies like Lean or Six Sigma.

Culture & Benefits

• High-impact leadership role overseeing a $300M+ ARR SaaS business.
• Opportunity to serve as the lead architect for global renewal infrastructure.
• Data-driven organizational culture focused on operational excellence.
• Professional growth through managing complex, enterprise-level commercial operations.