Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing post-onboarding customer relationships for a client experience platform with an accent on technical strategy, API optimization, and customer advocacy. Focus on translating business objectives into actionable technology strategies and resolving complex technical challenges.

Location: Remote (USA)

Salary: $70,900 - $112,300 per year

Company

hirify.global provides a client experience platform tailored for appointment-based, self-care businesses such as salons and spas.

What you will do

• Serve as the primary technical point of contact for top accounts to ensure a seamless post-implementation experience.
• Partner with Strategic Account Managers to identify optimization opportunities and drive product adoption and expansion.
• Act as a liaison between customers, Product, and Engineering to manage technical escalations and resolve complex issues.
• Advise customers on configuration, API usage, and integration best practices.
• Conduct Quarterly Business Reviews (QBRs) to align on strategic goals and review outcomes.
• Document recurring technical issues to improve internal playbooks and operational processes.

Requirements

• 3–5 years of experience in a technical, customer-facing SaaS role (e.g., TAM, CSM, or Solutions Engineer).
• Must be based in the USA.
• Deep technical understanding of SaaS products, APIs, and integrations.
• Proven ability to manage multiple high-priority accounts and projects simultaneously with high attention to detail.
• Exceptional written and verbal communication skills for both technical and executive audiences.
• Data-driven mindset to track performance, identify trends, and inform strategy.

Nice to have

• Experience in appointment-based or service-industry software.
• Familiarity with tools such as Salesforce, Asana, and Slack.

Culture & Benefits

• Comprehensive health coverage including medical, dental, vision, and life insurance.
• 401(k) matching and equity options.
• Fully remote work environment with a monthly work-from-home stipend.
• Flexible vacation day policy.
• Family planning resources and specialized support programs.
• hirify.global Bucks Learning and Development program for industry exploration.