Operations Manager – Digital Operations

TL;DR

Operations Manager – Digital Operations (Digital Operations): Lead end-to-end delivery, operational execution, and financial management for hirify.global digital products with an accent on SaaS/service delivery, client implementations, and platform integrations. Focus on solving complex delivery risks, ensuring compliant billing and revenue recognition (GAAP/SOX), and driving post-go-live customer adoption while coordinating Engineering, Finance, Sales, and Customer Success.

Location: Brisbane, CA; Remote: US only roles

Salary: $112,000–$140,000 USD

Company

hirify.global provides precision medicine solutions and digital healthcare products across the transplant patient journey.

What you will do

• Manage new site implementations across multiple digital products from contract handoff through go-live and stabilization.
• Own end-to-end execution of digital product delivery, ensuring consistency across varying contract structures.
• Act as Technical Program/Project Manager for complex digital initiatives, integrations, and platform enhancements (plans, timelines, risks, dependencies, milestones).
• Oversee digital revenue operations: forecasting, billing, and revenue recognition aligned to contract terms and compliant with GAAP/SOX.
• Drive customer adoption and long-term operational success post-go-live by partnering with engagement roles (SAM/TAM/MSL/Operations/CAS) and running structured adoption reviews.
• Maintain operational systems and compliance: administer Clarizen, coordinate SOC 2 quarterly evidence, and improve operational workflows and documentation.

Requirements

• US-only eligibility for remote work.
• 7+ years of experience in operations management, technical program management, or PMO leadership.
• Experience supporting SaaS and services-based delivery models, including client-facing implementations and platform integrations.
• Proven experience with revenue recognition and billing processes.
• Ability to partner effectively with Engineering, Finance, Sales, and Customer Success teams; strong organizational and escalation management skills.
• Comfort operating in dynamic, contract-driven, highly cross-functional environments.

Culture & Benefits

• Competitive Total Rewards package for US employees, including health and welfare benefits and gym reimbursement.
• 401(k) savings plan match and Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy: up to 30 days of paid leave annually for eligible organ/bone marrow donation.

Hiring process

• Interviews to assess delivery leadership, technical program management, and financial operations experience.
• Evaluation of cross-functional collaboration and ability to manage contract-driven implementations and compliance.