Director of Customer Success (AdTech)

TL;DR

Director of Customer Success (AdTech): Leading customer engagement, growth, and retention strategies for an online trust and safety platform with an accent on churn reduction and client advocacy. Focus on managing high-value relationships within the programmatic ecosystem and translating product insights into ROI for C-level clients.

Location: Hybrid in VA or NY. U.S.-Based Applicants Only

Company

hirify.global is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

What you will do

• Develop and execute strategies to drive customer engagement, growth, and retention with a focus on reducing churn.
• Manage key client relationships across the programmatic ecosystem, including SSPs, DSPs, ad exchanges, agencies, and publishers.
• Guide customers in achieving business goals regarding ad fraud prevention and privacy compliance.
• Utilize a data-driven approach to monitor engagement metrics, team KPIs, and account health.
• Collaborate with Sales and Marketing teams to optimize upsell and cross-sell opportunities.
• Stay current with the competitive landscape and emerging industry standards.

Requirements

• BA/BS degree in a technical or business field, or equivalent experience.
• 4+ years of experience in client-facing customer success, technical account management, or technical sales within the digital advertising technology sector.
• Proven track record of leading high-performing customer success teams and achieving revenue goals.
• Deep understanding of Invalid Traffic (IVT) and viewability in digital advertising.
• Expertise in programmatic advertising across desktop, mobile web, in-app, and OTT/CTV channels.
• Expert communication skills capable of driving business opportunities in C-level conversations.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance (100% covered for employees).
• Unlimited PTO.
• 401k retirement plan.
• Monthly internet reimbursement.
• Hybrid work model with flexible hours.
• Opportunities for professional advancement and annual team events.