Customer Success Manager (Ads Solutions)

TL;DR

Customer Success Manager (Ads Solutions): Managing a portfolio of advertising partners to ensure successful onboarding and growth on hirify.global's advertising platform with an accent on relationship management and strategic execution. Focus on analyzing campaign performance, driving product adoption, and collaborating cross-functionally to enhance the advertiser experience.

Location: São Paulo, Brazil (Hybrid: 3 days in office per week). Relocation assistance available.

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own relationships with a portfolio of advertising partners as the primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong product adoption.
• Analyze campaign performance and provide clear, actionable strategic recommendations.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.

Requirements

• 3+ years of experience in digital advertising, account management, customer success, or consulting.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Proficiency in data querying using SQL and advanced Excel or Google Sheets.
• Fully bilingual: fluent in both Portuguese and English (spoken and written).
• Must be based in or be able to relocate to São Paulo, Brazil.

Culture & Benefits

• Hybrid work model requiring 3 days in the office per week.
• Relocation assistance provided for new employees.
• Opportunity to contribute to the responsible and widespread adoption of artificial intelligence.
• Commitment to diversity, equity, and equal opportunity employment.