Lottery Field Service Technician

TL;DR

Lottery Field Service Technician (Field Services): Servicing, installing, and maintaining lottery equipment at retailer locations with an accent on technical troubleshooting and customer support. Focus on restoring malfunctioning equipment, transporting components, and delivering basic training to retailers.

Location: Must be based in Charlotte, NC or be able to service the NC Statewide area

Salary: $19–$21 per hour

Company

Global leader in lottery innovation providing secure technology, retail, and digital solutions that benefit communities worldwide.

What you will do

• Transport, install, and maintain lottery equipment, replacement parts, and tools in an organized manner.
• Troubleshoot malfunctioning hardware in the field to restore operational status, including swapping failed components.
• Communicate arrival, departure, and resolution details accurately to Dispatchers.
• Deliver marketing supplies and consumables such as paper and ribbons, while tracking inventory.
• Provide basic and remedial training to retailers on correct equipment procedures.
• Complete reporting forms for activities, equipment problems, and procedure improvement recommendations.

Requirements

• High school degree or GED equivalent.
• 1+ years of experience in technical repairs and customer service-related positions.
• Valid driver's license and a clean driving record.
• Ability to lift and carry up to 50 lbs, climb ladders, and work at heights/rooftops.
• Must be based in North Carolina; immigration sponsorship is not available for this role.
• Ability to perceive colors correctly.

Culture & Benefits

• Company vehicle provided for work use.
• Medical benefits effective from day one of employment.
• Three weeks of paid vacation per year plus 12 paid holidays and two floating holidays.
• 401(k) with employer match, 100% vested on day one.
• Company-paid parental leave, life insurance, and short-term/long-term disability.
• Gym membership and tuition reimbursement programs.