Associate Field Service Technician

TL;DR

Associate Field Service Technician: Provide on-site customer support and service maintenance for hirify.global equipment with an accent on preventative maintenance, systems testing, and secure destruction of spent material. Focus on daily customer-site servicing, inventory management for parts and supplies, and troubleshooting mechanical assemblies while following documented service processes.

Location: United States - Virginia Field (Virginia Beach area)

Salary: $17.59-$27.64 per hour

Company

hirify.global provides identity-centric security solutions for trusted identities, payments, and data protection.

What you will do

• Respond to routed and scheduled service calls to perform maintenance and servicing on hirify.global equipment (primarily 90% of the role).
• Remove and securely destroy spent material using a custom ribbon/foil destruction tool in accordance with security protocols.
• Replace system supplies and consumables, perform documented preventative maintenance (PM), and run systems tests to ensure quality output.
• Maintain required inventory of parts and supplies as instructed, and report activity in a timely manner.
• Request and escalate immediate support when difficulties arise or when potential technical issues outside the role scope are identified.
• Drive to customer sites daily, with significant mileage and time spent driving.

Requirements

• High School Diploma/GED or equivalent.
• Technical and/or mechanical aptitude; ability to lift up to 70 lbs. and spend most of the shift driving, sitting, standing, bending, stooping, and walking.
• Valid and active driver’s license with insurability.
• Overtime and on-call availability as needed.
• Strong organizational, planning, and time-management skills; ability to follow documented technical processes and plan routes/schedules.
• Proficient with PCs and operating systems, including MS Windows and MS Office; strong verbal and written communication with external and internal customers.

Nice to have

• Additional electromechanical technician experience.
• Experience repairing power supplies and peripheral devices.
• Technical education.
• Experience using tools and electronic test equipment.

Culture & Benefits

• Flexible work options are available across roles (remote, hybrid, or on-site), with this position requiring on-site customer support.
• Comprehensive health and well-being programs for eligible colleagues and dependents (medical, vision, dental, life and disability insurance, mental health coaching, virtual fitness programs).
• 401(k) matching contribution and paid personal time off plus 12 paid holidays; parental leave and education reimbursement.
• Company training and development courses and participation in sponsored personal development and quality initiatives.

Hiring process

• Application review by recruiter.
• Interview(s) to assess fit for on-site field service work and technical/mechanical troubleshooting skills.
• Compensation and benefits details discussed with the recruiter.