Field Service Tech II (iGaming)

TL;DR

Field Service Tech II (iGaming): Performing installation, maintenance, and troubleshooting of land-based gaming equipment with an accent on electrical and mechanical repairs. Focus on diagnosing component-level issues, configuring gaming devices, and ensuring high customer satisfaction in the field.

Location: Washington, US (Spokane & E. Washington area)

Company

A leading provider of cutting-edge technology, products, and content for iconic land-based casinos and operators globally.

What you will do

• Install, configure, and perform preventative maintenance on EGMs, PTG, ETG, and utility products.
• Troubleshoot customer problems both over the phone and via on-site visits down to the component level.
• Manage customer tickets and part inventory using Salesforce and ADP.
• Maintain and track part inventory while strictly following fleet vehicle policies.
• Provide high-quality service and technical support to customers to ensure equipment satisfaction.
• Train less experienced technicians on effective troubleshooting techniques.

Requirements

• Must be at least 21 years old.
• Valid driver’s license for the state of Washington.
• Valid gaming card or the ability to obtain one.
• 1-2 years of experience in the assembly, testing, or repair of electronic or mechanical devices.
• Basic electrical and mechanical knowledge, including the ability to read schematics and service manuals.
• Ability to lift and move heavy equipment over 70 lbs.

Nice to have

• Past experience in the gaming industry.
• Strong background in electronics or IT knowledge.

Culture & Benefits

• Equal Opportunity Employer providing a professional and inclusive work environment.
• Access to cutting-edge gaming technology and ongoing technical training.
• Company vehicle provided for field operations according to fleet policy.