Customer Service Advisor (Broadband Technical)

TL;DR

Customer Service Advisor (Broadband Technical): Handling customer broadband technology queries over the phone with an accent on technical troubleshooting and relationship building. Focus on resolving router issues and supporting customers through technical challenges.

Location: GBR Plymouth - Langage Campus (Occasional home working available)

Salary: £26,116

Company

hirify.global is a leading telecommunications provider offering comprehensive mobile and broadband services.

What you will do

• Respond to broadband tech-related queries via telephone.
• Guide customers through router setup and troubleshooting.
• Take ownership of complex technical issues to ensure full resolution.
• Build and maintain positive, helpful relationships with customers.

Requirements

• Must be based in or able to work at the Plymouth - Langage Campus.
• Ability to remain calm, naturally helpful, and professional under pressure.
• Strong interpersonal and relationship-building skills.
• Interest in gaming or tinkering with technology is considered an advantage.

Culture & Benefits

• Starting salary of £26,116, rising to £26,738 after 8 months, plus incentives and bonuses.
• Fully funded 24/7 Online GP access for the employee and immediate family.
• Equalised family leave providing 18 weeks full pay and 8 weeks half pay.
• Up to 2 weeks of paid carer's leave for supporting disabled, ill, or elderly loved ones.
• Significant discounts on EE and BT mobile and broadband products.
• Season Ticket Travel Loan and dedicated volunteering days.