Technical Customer Support Specialist (Web Hosting)

TL;DR

Technical Customer Support Specialist (Web Hosting): Providing multi-channel technical assistance for web hosting services with an accent on WordPress, Linux administration, and DNS management. Focus on resolving complex technical issues via tickets, chat, and phone within a 24/7 shift-based environment.

Location: Must be based in the UK. Role is either fully remote (UK-based) or hybrid from offices in Hemel Hempstead, Worcester, or Reading. Initial training is full-time in the Worcester office.

Company

A leading digital enabler and ecosystem of brands providing hosting and digital services to over 3.3 million customers across Europe.

What you will do

• Provide exceptional support to customers via email, tickets, live chat, and telephone.
• Handle service monitoring alerts to ensure platform stability.
• Assist internal teams with technical tasks, system administration, and service provisioning.
• Maintain high standards of service for group brands including Catalyst2, UKDedicated, and GURU.
• Contribute to a responsible workplace culture by incorporating sustainable practices.

Requirements

• Must have the right to work in the UK (no visa sponsorship available).
• Proven experience working with WordPress.
• Strong understanding of internet technologies including Domains, DNS, and SMTP.
• Experience administrating Linux using CLI.
• Proficiency with web hosting tools such as cPanel, WHM, or Plesk.
• Excellent spoken and written English communication skills.
• Ability to work a 4-on-4-off 12-hour shift pattern.

Nice to have

• Experience with CloudLinux or Windows Server/IIS administration.
• Knowledge of PHP or Magento administration.

Culture & Benefits

• Diverse and inclusive work environment.
• Relaxed and collaborative team atmosphere.
• Motivational, coach-style leadership.
• Enhanced holiday scheme and birthday bonus.