Client Success Manager (Healthcare)

TL;DR

Client Success Manager (Healthcare): Managing client accounts and providing relationship support for mid-market employer clients with an accent on growth and upsells. Focus on delivering customer-centric solutions, managing renewals, and coordinating with brokers and consultants.

Location: Must be based in the West Coast region of the United States

Salary: $90,000 - $105,000

Company

hirify.global is a global leader in women’s health and family building solutions, providing comprehensive benefits to leading employers and health plans.

What you will do

• Establish and manage customer relationships as a healthcare consultant and trusted business advisor.
• Build and maintain strong relationships with consultants and brokers.
• Manage upsells of new product lines and lead renewals for current clients.
• Negotiate and influence interactions to achieve strategic account goals.
• Deliver regular reporting on plan performance and service results to customers.
• Develop strategic plans for a mid-market book of business.

Requirements

• 3-5 years of experience in Client Success, Account Management, or relationship management.
• Background in employer benefits or insurance industries.
• Proven track record of working with mid-sized employers in the healthcare benefits segment.
• Must reside in the West Coast region of the US.
• Authorized to work in the United States without visa sponsorship.
• Ability to travel 15–20% as needed.

Culture & Benefits

• Family-friendly benefits including paid parental leave, fertility, and adoption support.
• Comprehensive health, dental, vision, and life insurance.
• Free mental health and wellness support (in-person, virtual, and text).
• 401(k) plan with company match and company equity.
• Paid time off, including vacation, sick leave, and summer flex time.
• Learning and development programs and a professional mentorship program.