Client Success Manager (Medtech)

TL;DR

Client Success Manager (Medtech): Managing client relationships and ensuring high satisfaction for specialty healthcare technology solutions with an accent on client retention, engagement, and growth. Focus on delivering product value, reducing churn, and identifying expansion opportunities within existing accounts.

Location: Remote (US)

Company

hirify.global is a leader in specialty healthcare technology solutions.

What you will do

• Act as the primary point of contact for assigned clients to ensure a seamless customer experience and timely issue resolution.
• Conduct proactive outreach and deliver product demonstrations and training to maximize client utilization and value.
• Collaborate with Sales, Support, and Product teams to resolve software performance issues and facilitate smooth account transitions.
• Drive client retention by monitoring account health and developing improvement plans for at-risk accounts.
• Identify and facilitate upsell and cross-sell opportunities in collaboration with sales representatives.
• Track all client interactions within Salesforce to ensure data accuracy and visibility.

Requirements

• 2+ years of experience in a healthcare office setting (e.g., ophthalmology, dermatology, plastic surgery, or orthopedics).
• Strong customer service skills with a problem-solving mindset.
• Excellent written and verbal communication skills.
• Ability to travel up to 10%, including occasional weekends.
• Eligible to work in the US (required for US-based benefits and tax compliance).

Nice to have

• Experience in client success or account management within SaaS or healthcare technology.
• Bachelor’s degree in a related field or equivalent work experience.
• Proficiency in CRM tools such as Salesforce.

Culture & Benefits

• Competitive pay with a generous annual bonus opportunity.
• Retirement planning via 401(k) with employer match.
• Flexible Time Off policy and 11 paid holidays.
• Comprehensive health insurance (Medical, Dental, and Vision) with HSA and FSA options.
• 100% company-paid parental leave after 6 months of tenure.
• Wellness program and corporate discounts on retail, travel, and entertainment.