Talent Operations Program Manager (AI)

TL;DR

Talent Operations Program Manager (Program Management): Building and owning the infrastructure for high-volume hiring surges with an accent on vendor management and capacity planning. Focus on designing SOPs, managing recruiting agency relationships, and implementing workflow automation.

Location: Remote (Global). Offices available in London, New York, San Francisco, and Warsaw.

Company

AI research and product company transforming how we interact with technology through human-like AI voice models.

What you will do

• Own end-to-end relationships with hiring agencies and recruiting contractors, including sourcing, onboarding, and performance tracking.
• Build and maintain capacity plans to map hiring demand to recruiter and agency supply.
• Program manage surge hiring initiatives, coordinating across internal recruiters and external partners.
• Design lightweight but durable SOPs for managing external recruiting partners at scale.
• Track and report on agency performance, cost-per-hire, and fill rates to optimize capacity deployment.
• Transition into broader Talent Ops work, focusing on workflow automation, tooling, and recruiter enablement.

Requirements

• Proven experience managing recruiting vendors, staffing agencies, or contractor workforces.
• Strong program management instincts with the ability to run multiple workstreams simultaneously.
• Experience building capacity models, trackers, and SOPs from scratch.
• Data-driven approach to tracking metrics and communicating insights.
• Excellent stakeholder management across recruiting, finance, and hiring managers.

Nice to have

• Experience supporting high-volume or international hiring surges.
• Familiarity with ATS platforms, particularly Ashby.
• Ability to automate workflows or use "vibe-coding" to reduce manual overhead.

Culture & Benefits

• High-velocity, AI-first culture with lean autonomous teams and minimal bureaucracy.
• Annual discretionary stipend for professional learning and development.
• Annual discretionary stipend for social travel to meet with colleagues.
• Annual company-wide offsite in a new international location.
• Monthly co-working stipend if not located near a main office hub.