Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB customers to increase growth and margin for travel and spend management tools with an accent on customer engagement and data-driven business reviews. Focus on identifying up-selling opportunities, solving account issues, and optimizing client travel budgets.

Location: Must be based within commuting distance of the Chicago hub

Salary: $87,000 + Equity + Commission

Company

An intelligent platform for travel and spend management designed to automate bookings, expenses, and invoice processing to eliminate shadow work.

What you will do

• Own and manage a portfolio of Mid-Market (SMB) customers, ensuring high levels of engagement with key decision makers.
• Identify growth opportunities and drive revenue through strategic up-selling and cross-selling of AmTrav products.
• Leverage data analytics to provide clients with regular business reviews and reports for senior stakeholders.
• Collaborate cross-functionally with internal teams to ensure smooth product integrations and rollouts.
• Analyze account patterns to develop and implement long-term solutions for recurring customer problems.

Requirements

• 2+ years of experience in an account management role.
• Must be based within commuting distance of the Chicago office.
• Strong ability to analyze complex data and translate it into actionable insights for customers.
• Outstanding presentation and communication skills for building deep client relationships.
• Result-oriented mindset with a primary focus on maintaining high customer satisfaction.

Nice to have

• Experience working with Concur.

Culture & Benefits

• Hybrid working style with an IRL-first approach (in-person 3 days a week).
• Comprehensive benefit plans covering medical, dental, vision, life, and disability from day one.
• Financial hirify.globals including 401k/Roth with company matching, HSA, and FSA plans.
• "Work from anywhere" allowance of 20 working days per year.
• Equity in the company and access to a mental wellbeing platform with free therapy.