AI Solutions Manager, Digital Native

Location: Remote, but candidates must be based in the San Francisco Bay Area. Optional offices are available in New York City and the San Francisco Bay Area; other employees receive a work-from-home monthly coworking stipend.

Estimated annual salary and variable compensation: $165,000–$215,000, plus equity.

Company

Arize AI provides an AI and agent engineering observability and evaluation platform for monitoring, troubleshooting, and optimizing AI systems from prototype to production.

What you will do

• Own a portfolio of commercial and digital-native accounts, including account plans, regular touchpoints, usage monitoring, QBRs, renewals, and expansions.
• Conduct discovery with customer AI/ML teams, demonstrate product capabilities, and propose solutions connected to business outcomes.
• Shape how Arize fits customer architectures and collaborate with Forward Deployed AI Engineers on complex implementation needs and technical best practices.
• Lead onboarding workshops, training, executive engagement, and adoption of new functionality.
• Work with Account Management and Sales to convert successful pilots into organization-wide deployments.
• Advocate for customer needs with Product and Engineering and turn one-off solutions into standardized offerings.

Requirements

• 2+ years of experience in customer success, solutions consulting, technical account management, or technical consulting at a technology company.
• Working knowledge of AI/ML workflows or the agent development lifecycle.
• Ability to demonstrate technical products and connect them to business outcomes.
• Ability to understand Python or SQL scripts.
• Strong communication, executive presentation, organizational, and senior-stakeholder influence skills.
• Must be based in the San Francisco Bay Area.

Nice to have

• Depth in financial services, healthcare, retail, or technology.
• Bachelor’s degree in a technical or quantitative field; an advanced degree is a plus.

Culture & Benefits

• Remote-first work environment with optional offices in New York City and the San Francisco Bay Area.
• Medical, dental, and vision coverage.
• 401(k) plan, unlimited paid time off, and generous parental leave.
• Mental and wellness support, equity package, and a monthly work-from-home coworking stipend outside the office locations.
• Opportunities to engage with industry experts, researchers, and ethicists on responsible AI.