AI Solutions Manager (AI)

TL;DR

AI Solutions Manager (AI/SaaS): Driving adoption and expansion for SMB and Mid-Market customers of an AI observability platform with an accent on account growth and technical enablement. Focus on managing renewal cycles, running value-driven workshops, and collaborating with engineering teams to implement complex AI/ML use cases.

Location: Must be based in the San Francisco Bay area

Salary: $140,000 – $175,000

Company

hirify.global is a leading AI & Agent Engineering observability and evaluation platform that empowers engineers to ship high-performing and reliable AI applications.

What you will do

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption and uncover new use cases.
• Conduct discovery sessions to demonstrate product capabilities and propose tailored solutions to customers.
• Collaborate with Solutions and Application Engineering teams to ensure smooth technical implementation and best practices.
• Execute workshops, training sessions, and business reviews to demonstrate account value.
• Own the full expansion and renewal sales cycle across the assigned book of business.
• Maintain rigorous CRM hygiene to support a high-performing revenue team.

Requirements

• 2+ years of experience as a Customer Success Manager in SaaS.
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts.
• Ability to demo technical products and translate their value into tailored customer solutions.
• Exceptional organizational and communication skills for managing multiple customer relationships.
• Must be based in the San Francisco Bay area.

Nice to have

• Experience selling AI/ML or data infrastructure software to VP and C-suite stakeholders.
• Familiarity with AI/ML workflows or GenAI technologies.

Culture & Benefits

• Competitive equity package.
• Comprehensive benefits: medical, dental, vision, and a 401(k) plan.
• Unlimited paid time off and generous parental leave.
• Mental and wellness support.
• Monthly WFH stipend for co-working spaces.