Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing post-sales engagements and driving product adoption for an AI-powered voice dictation platform with an accent on enterprise onboarding, pilot management, and customer relationship building. Focus on increasing product adoption, identifying expansion opportunities, and bridging the gap between customer feedback and product development.

Location: Remote (US)

Salary: $90k – $130k + Equity

Company

hirify.global is an AI-driven voice dictation platform creating a context-aware, agentic framework for seamless human-computer interaction.

What you will do

• Run enterprise pilots by scoping success criteria, driving engagement, and creating a path to conversion.
• Own the onboarding and rollout process to build launch plans and help teams reach value quickly.
• Drive product adoption by training customers and sharing best practices to transform their workflows.
• Build deep customer relationships with champions, admins, and business stakeholders to earn trust.
• Enable expansion by mapping use cases and partnering with Account Executives on growth opportunities.
• Lead check-ins and QBRs to reinforce value, identify blockers, and align on growth next steps.

Requirements

• 2+ years of account management, customer success, or post-sales experience in B2B SaaS.
• Proven track record of owning pilots and onboarding engagements for enterprises.
• Strong product fluency with the ability to make complex AI products feel simple and valuable.
• High-agency approach and comfort with ambiguity when building playbooks from the ground up.
• Must be based in the US.

Culture & Benefits

• Competitive salary with a generous equity grant.
• 401k matching and relocation bonus.
• Comprehensive health, vision, and dental insurance.
• High-agency, humble, and intellectually curious team culture.
• Environment that values spirited debate, truth-seeking, and real-world impact.