Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving expansion and adoption of software for the retail and restaurant industries with an accent on onboarding, customer health, and account growth. Focus on optimizing the customer journey and providing product insights to scale a venture-backed startup.

Location: Remote (Must be based in the US)

Salary: $70,000–$100,000

Company

hirify.global is a venture-backed startup realigning the economics of the retail and restaurant industries by rewarding point-of-purchase experts for sales they generate.

What you will do

• Drive expansion and adoption of software and services across SaaS verticals.
• Manage the full onboarding process for each new customer.
• Analyze the customer journey to help clients overcome issues and achieve goals.
• Provide critical insights to the product team to improve the platform.
• Upsell existing accounts to more premium tiers.
• Educate champions and teams on product value and uncover new use cases.

Requirements

• 2-5 years of professional experience in SaaS customer success.
• Outstanding written and oral communication skills.
• Proficiency in standard communication, collaboration, and task management tools.
• Understanding of sales strategy, relationship building, and pipeline processes.
• Ability to work remotely and manage time effectively.

Nice to have

• Experience with HubSpot Sales and/or Marketing suites.
• Experience selling software to retail or restaurant customer bases.
• Background as a frontline employee in the retail or service industry.
• Experience working in early-stage, high-growth company environments.

Culture & Benefits

• Entirely remote work with regular all-expenses-paid team retreats.
• Significant equity package with high upside potential.
• Unlimited PTO and competitive health benefits.
• Wellness incentives and a collaborative environment of A+ players.