Analyst Customer Success (Measurement)

TL;DR

Analyst Customer Success (Measurement): Managing client relationships and driving product adoption for digital media measurement solutions with an accent on analytical problem-solving and strategic consulting. Focus on translating complex data into actionable insights, ensuring customer satisfaction, and scaling the measurement business.

Location: Must be based in the Central or East Coast time zones of the USA

Salary: $48,000–$54,000 base + $2,000–$6,000 commission

Company

hirify.global is a global pioneer in research technology (ResTech) providing a programmatic marketplace for survey data and digital advertising measurement.

What you will do

• Serve as a strategic advisor for measurement strategy, brand lift methodology, and product best practices.
• Analyze study performance and customer data to identify trends and provide actionable recommendations.
• Train customers on measurement products to drive adoption and long-term success.
• Translate complex technical and analytical concepts into clear, customer-facing insights.
• Collaborate with Sales, Product, and Operations teams to resolve customer challenges and improve experiences.
• Monitor customer health metrics and manage multiple projects simultaneously.

Requirements

• Must be based in the Central or East Coast time zones of the USA.
• BA/BS degree.
• 1–3 years of experience in customer success, account management, or analytical client-facing roles.
• Strong analytical skills with proficiency in Microsoft Excel (Pivot Tables, VLOOKUPs).
• Proven ability to communicate complex data-driven concepts clearly.
• Strong sense of ownership and ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Knowledge of the digital media ecosystem and advertising technology.
• Experience with Salesforce, Qualtrics, or similar research platforms.
• Working knowledge of statistical concepts and research methodology.
• Experience supporting enterprise or strategic client relationships.

Culture & Benefits

• Medical, Dental, and Vision insurance options.
• 401K with company matching.
• Unlimited sick days and PTO.
• Paid maternity and paternity leave.
• Collaborative, inclusive, and growth-oriented global culture.