Strategic Account Manager (Clinical Solutions)

TL;DR

Strategic Account Manager (Clinical Solutions): Managing and expanding a portfolio of healthcare SaaS clients to drive retention and growth with an accent on consultative selling and relationship management. Focus on minimizing churn through proactive engagement and identifying upselling opportunities within health systems.

Location: Must be based in the US (specifically West Coast or Midwest)

Total Target Cash Range: $100,900 - $168,200

Company

Global leader in information and analytics that helps researchers and healthcare professionals advance science and improve health outcomes.

What you will do

• Develop proactive engagement strategies, health checks, and business reviews to ensure renewals and long-term value.
• Identify and execute upselling and expansion opportunities through consultative selling aligned with customer goals.
• Build deep, trusted relationships with clinical, administrative, and IT stakeholders.
• Own the end-to-end sales process for renewals and expansions, including forecasting via Salesforce CRM.
• Analyze product usage and market trends to mitigate churn and position additional Clinical Solutions.

Requirements

• 2+ years of experience in healthcare sales or account management, ideally selling SaaS technology to hospitals.
• Bachelor’s degree required.
• Proven success in renewal management, upselling, or cross-selling.
• Proficiency in Salesforce CRM and Microsoft Office tools.
• Ability to travel overnight generally up to 30% of the time.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.
• Retirement benefits with 401(k) match and Employee Share Purchase Plan.
• Wellness support via Headspace subscription and Employee Assistance Programs.
• Financial security through HSA, FSA, and various insurance options.
• Paid time off, volunteer days, and supportive parental/adoption leave.